1. About Us

Charlotte’s Golden Heart Home Help provides non-medical home support and companionship services, including:

• Companionship and wellbeing visits
• Meal preparation and cooking
• Shopping assistance
• Transport and accompaniment to appointments
• Social outings and day trips
• General home help support

We are committed to delivering compassionate, respectful, and reliable assistance to all clients.

2. Services Provided

Our services are designed to support independent living and improve wellbeing. We do not provide:

• Personal care requiring CQC registration
• Medical advice or nursing services
• Administration of medication
• Emergency medical assistance

Clients should continue to seek professional medical advice from qualified healthcare providers where appropriate.

3. Bookings and Appointments

Appointments can be made via our website, telephone, or email.

We kindly ask clients to provide:

• Accurate contact information
• Relevant health or mobility details
• Any accessibility requirements

We reserve the right to refuse or cancel services where safety concerns arise.

4. Cancellations

We request at least 24 hours’ notice for cancellations where possible.

Late cancellations or missed appointments may still be subject to charges.

If we need to cancel a booking due to unforeseen circumstances, we will provide as much notice as possible and attempt to rearrange the appointment.

5. Transport and Day Trips

When clients are transported in a vehicle:

• Seatbelts must be worn where legally required
• Clients must disclose any mobility or medical concerns beforehand
• We are not responsible for delays caused by traffic, weather, or third-party venues

All outings are undertaken at the client’s own discretion and reasonable risk.

6. Payments

Payment terms will be agreed upon before services begin.

Payments may be accepted via:

• Bank transfer
• Cash
• Other agreed payment methods

Outstanding balances may result in suspension of future services.

7. Liability

While we take every reasonable precaution to ensure client safety and satisfaction, Charlotte’s Golden Heart Home Help cannot be held liable for:

• Indirect or unforeseen losses
• Delays outside our control
• Incidents arising from undisclosed medical conditions
• Loss or damage to personal belongings unless caused by proven negligence

Nothing in these terms limits liability where prohibited by UK law.

8. Client Conduct

We are committed to maintaining a safe and respectful environment.

Abusive, threatening, discriminatory, or unsafe behaviour towards staff may result in immediate termination of services.

9. Privacy

We respect your privacy and handle personal information in accordance with applicable UK data protection laws.

Information collected through our website or during service provision will only be used for:

• Providing services
• Managing bookings
• Communication regarding care and appointments

We do not sell personal data to third parties.

10. Website Use

All content on this website, including text, branding, and images, remains the property of Golden Heart Home Help unless otherwise stated.

Users may not copy, reproduce, or distribute website content without permission.

11. Changes to Terms

We may update these Terms of Service from time to time. Updated versions will be published on this website.

12. Contact Us
If you have any questions regarding these Terms of Service, please contact: 

Charlotte 07517805778 c.munson@goldenhearthomehelp.co.uk